Right of withdrawal

Right of withdrawal

Consumers have the following right of withdrawal, given that they are private costumers, which concludes a legal contract

Right of revocation

Address for returns

The cool tool GmbH

Fabriksgasse 15

2340 Moedling


You have right to revoke this contract within fourteen days without giving reasons.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took or has taken possession of the goods.

To exercise your right of withdrawal, you must inform us


The cool tool GmbH

Fabriksgasse 15 / 2340 Moedling / Austria,

Tel.: +432236892666, E-Mail: shop@thecooltool.com

by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract. You may use the attached model revocation form for this purpose, but this is not mandatory.

In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right for revocation before the expiry of the revocation period.


Consequences of revocation


With the withdrawal from the contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favourable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.


Sample withdrawal form

(If you want to cancel the contract, please fill out this form and send it back)

The cool tool GmbH,

Fabriksgasse 15,

2340 Moedling


- I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following
goods (*)/the provision of the following services (*)

- Name(s) of consumer(s)

- Address of consumer(s)

- Signature of consumer(s) (only for paper communication)

- Date

(*) Delete as appropriate.